Refund Policy

Introduction

This Refund Policy explains how refunds are handled for tickets, bookings, or experiences discovered through wedeyoutside.

By using the platform, you acknowledge that you have read and understood this policy.

Platform Role

wedeyoutside is a discovery and promotional platform that helps users find events and experiences. Event tickets or bookings may be sold by event organizers, venues, or third-party ticketing platforms.

This means:

• wedeyoutside does not organize or manage most events listed on the platform
• event organizers are responsible for their events, ticket sales, and refund policies

Ticket Purchases

When you purchase a ticket or make a booking through a link on wedeyoutside:

• the transaction may be processed by a third-party ticketing or payment platform
• those platforms may apply their own processing or service fees

Users agree to review the terms and policies of those platforms before completing any purchase.

Refund Requests

If you would like to request a refund for a ticket or booking, you must contact the event organizer or ticketing provider directly.

Refund eligibility is determined by the event organizer's refund policy.

wedeyoutside may assist in directing users to the correct organizer or support channel but does not process refunds directly unless clearly stated.

Event Cancellations

If an event is cancelled, rescheduled, or significantly changed:

• the event organizer is responsible for handling refunds or alternative arrangements
• wedeyoutside may share updates if they are communicated to us
• refund timelines and policies are determined by the event organizer or ticketing platform

Processing and Service Fees

In some cases, payment platforms or ticket providers may charge processing or service fees.

These fees may be non-refundable, depending on the terms of the provider.

Force Majeure

Events may be cancelled or affected due to circumstances outside the control of the organizer, including but not limited to:

• Severe weather
• Public safety concerns
• Government actions
• Pandemics or emergencies
• Venue issues

In these situations, refund decisions are determined by the event organizer or ticketing platform.

wedeyoutside is not responsible for refund decisions made by organizers.

Limitation of Liability

wedeyoutside is not liable for any direct or indirect damages arising from:

• Event cancellations
• Event quality or experience
• Ticketing issues handled by third-party providers

Users attend events at their own discretion.

Contact

If you need help locating the event organizer or ticket provider, you may contact us at:

Email: info@wedeyoutside.live